FAQS

Family owned and operated and located in Central Virginia, Elite Sports Equipment is an online retailer that provides top quality professional sports equipment. Our products are not marked up, and we work consistently alongside suppliers to provide you with the best prices in the sporting goods industry.

 

Authorized Retailer: We are authorized to carry each brand that you see on our website. Every item sold is 100% covered by the manufacturer's warranty. We will assist you with any warranty related concerns.

100% Customer Satisfaction Guarantee: We love receiving phone calls! In fact, we've built great relationships with our customers just by putting a voice with a name. We're regular people just like you, so at the end of the day we value great customer support and appreciate your business!

info@elitesportsequip.com or reach us directly at (800) 314-9399 Monday-Saturday 9:00am- 7pm EST.

Financing: We are working to bring financing options to our online store. This is currently in the works, and will be available soon!

Accepted Forms of Payment: We accept all major credit cards (VISA, Master Card, American Express, Discover). Other payment options available directly through the Shopify platform include: Paypal, Amazon Payments, Apple Pay, and Google Pay.

Order Cancellation: Unfortunately once an order is placed you are unable to cancel on your end. Normally, if caught soon enough, we can cancel your order directly. Please give us a call if you are in need of assistance. 

Order Fulfillment Process: Once your order has been placed, you will receive an automatic confirmation to the email address provided at the time of order placement. We then confirm current stock levels with the supplier, and prepare your order for shipment. 

* If an item is out-of-stock, we will reach out to you directly to let you know. A refund will be sent out immediately. 

Shipment: Order shipment times will vary. If the item(s) is in stock, we ship the order immediately. Please allow 7 business days to receive your order following time of order placement. Shipping updates will be sent to the email address of order, and you can also give us a call if you run into any issues!

We're always open to hear your opinions and locate items that may not be available on the website! Call or email and we will respond immediately!

 

Elite Sports Equipment is an Ander and Olive LLC company.